Privacy Policy

We’ve made our Privacy Policy as clear and transparent as possible. Your privacy matters and it’s important you read the information in this Policy, which we have to explain to you by law.

General

At CG Restaurant&Lounge we want to know more about your personal information, including the registration data. We will be able to use each and every one of our services and we will use the information provided by our users.
CG Restaurant&Lounge is committed to being respected. Therefore, CG Restaurant&Lounge complies with data protection regulations such as the General Data Protection Regulation" ("GDPR") and national laws of the countries in which it operates.

This privacy statement applies to all personal data submitted to CG Restaurant&Lounge via the website, by email, or by any other means.

CG Restaurant&Lounge will only collect personal information from you with your prior knowledge and consent. You can browse our websites without disclosing personal information.

 

Personal data we collect about you

Depending on what information you provide or preferences you select, CG Restaurant&Lounge may collect the following categories of personal data about you:

Information you provide us:

  • contact form filled out by you: name, email, company name, general information about the company, company specifications, company certifications, phone, function, subject and message, ....;
  • your feedback;
  • content of correspondence with us (by email, phone, letter, …).

Information we may automatically collect if you visit our website:

  • IP (Internet Protocol) address of the machine which has accessed it;
  • top-level of your domain name (for example .com, .be, .eu, .fr );
  • address of your server;
  • date and time of your visit to the site;
  • pages accessed;
  • type of browser and operating system you have used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.

Navigation data

Browsing any website – including www.cgrestaurant.lu – generates a trail of pages visited and the time apparently spent displaying each page. We use cookies to analyse overall usage patterns of the website but they are not required to access the site.

A cookie is a small piece of data that is stored on your computer or mobile device and allows the website to "remember" your actions or preferences over time. We use cookies to ensure the proper function of our website and to facilitate your access to it by collecting information on your device and preferences (e.g. your device and your browser).
You can change your cookie settings, e.g. to withdraw your consent, at any time here.

User feedback

We seek feedback from our users in order to improve the service offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to CG Restaurant&Lounge's websites. Feedback should be made via the Contact page.

Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.

CG Restaurant&Lounge may publish aggregated information about feedback on the websites, to the extent that it does not identify or cannot be used to identify individual users.

Data storage and disclosure

Information collected is stored in an appropriately secure format and held by the CG Restaurant&Lounge for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

The data is used by CG Restaurant&Lounge's website software, and by staff involved in CG Restaurant&Lounge operations, only for:

  • website and system administration, including monitoring to prevent security breaches;
  • customisation of the website to user needs;
  • evaluation, research and development.

 

Your rights

In accordance with the GDPR, CG Restaurant&Lounge will respond to your requests in the GDPR mandated time to exercise following rights:

Right to be informed
CG Restaurant&Lounge is transparent by providing you any information relating to the processing of your personal data via this privacy statement or specific information notices at the time of collection.

Right to access
You have the right to request a copy of the personal data that CG Restaurant&Lounge holds about you. We may require proof of identity before fulfilling such requests.

Right to rectification
If the personal data that CG Restaurant&Lounge holds about you is inaccurate or incomplete, you have the right to ask us to update or rectify it.

Right to be forgotten
You have the right to request CG Restaurant&Lounge to erase all your personal data. We will delete your personal data without undue delay if we do not have any legal reason or legitimate purpose to continue to process it.

Right to restrict processing
In some specific cases, you have the right to ask CG Restaurant&Lounge to restrict how we process your personal data.

Right to data portability
This right only applies to personal data that you have provided to CG Restaurant&Lounge, based on consent or for the performance of a contract. CG Restaurant&Lounge will provide your personal data in a structured, commonly used and machine-readable format to be able to transmit it to another controller, or have it directly transmitted by CG Restaurant&Lounge if technically feasible.

Right to object
You have the right to object to the processing of your personal data if the processing is based on the legitimate interest of CG Restaurant&Lounge or on public interest. CG Restaurant&Lounge will discontinue the processing of your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests or rights, or for the establishment, exercise or defence of legal claims.

Right to withdraw consent
Where your consent was required for the collection or use of your personal data, you have the right to withdraw your consent at any time.

Right to lodge a complaint
You have the right to lodge a complaint with the competent supervisory authority if you consider that the processing of your personal data infringes this Privacy Statement or the GDPR.

You can exercise your rights by sending a request by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or use the form on the website.

 

Data security

CG Restaurant&Lounge has security policies and procedures in place to protect your personal data from unauthorized loss, misuse, alteration or destruction.

CG Restaurant&Lounge has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information.
Despite our best efforts, however, security cannot be absolutely guaranteed against all threats.

 

How can you contact us?

If you have any queries about your personal data, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Changes to our Privacy Policy

CG Restaurant&Lounge may change this Privacy Policy from time to time to reflect new legal or regulatory obligations, or in response to new data processing activities. We will ensure the most recent version is available here and we may additionally notify you directly (e.g. via email) in the event of significant changes.